Effective Date: June 4, 2026

Gold Crown Billiards Bar & Grill respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, submit a form, contact us, interact with our ads, or communicate with us online.

By using this website, submitting a form, or contacting us through the website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name

Email address

Phone number

Message details

Event, party, reservation, or tournament inquiries

Questions or requests submitted through our website forms

Any other information you choose to provide

We may also collect certain information automatically when you visit our website, including:

IP address

Browser type

Device type

Operating system

Pages viewed

Time spent on the website

Referring website or ad source

General location information

Interactions with our website, ads, buttons, forms, or pages

How We Collect Information

We may collect information in the following ways:

When you submit a contact form on our website

When you call, email, text, or otherwise contact us

When you interact with our website

When you click on or interact with our ads

Through cookies, pixels, tags, analytics tools, and similar technologies

Through third-party platforms and service providers that help us operate our website, advertising, forms, and communications

Website Forms and GoHighLevel

Our website may use forms powered by GoHighLevel or related marketing and customer communication tools.

When you submit a form, the information you provide may be collected, stored, and processed through these systems so we can respond to your inquiry, follow up with you, send requested information, manage customer communication, and improve our marketing and customer service.

By submitting a form, you authorize Gold Crown Billiards Bar & Grill and its service providers to collect and process the information you provide for the purposes described in this Privacy Policy.

How We Use Your Information

We may use the information we collect to:

Respond to your questions or requests

Contact you about events, parties, reservations, tournaments, specials, or general inquiries

Provide customer service

Send information you requested

Improve our website and customer experience

Measure website and advertising performance

Understand how visitors find and use our website

Run, measure, and improve advertising campaigns

Prevent spam, fraud, abuse, or security issues

Comply with legal obligations

We do not sell your personal information for money.

Email Communications

If you provide your email address, we may use it to respond to your inquiry or send information related to Gold Crown Billiards Bar & Grill, including events, specials, promotions, tournaments, updates, or other business-related communications.

You may opt out of marketing emails at any time by following the unsubscribe instructions in the email, if available, or by contacting us directly.

SMS and Text Message Communications

If you provide your mobile phone number and consent to receive text messages, we may send text messages related to your inquiry, events, reservations, promotions, customer service, or other business-related updates.

Message frequency may vary. Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP. You may reply HELP for assistance.

Consent to receive marketing text messages is not required as a condition of purchasing any goods or services.

We do not sell or share mobile phone numbers with third parties for their independent marketing purposes.

Advertising, Tracking, and Retargeting

We may use online advertising platforms, including Google, Facebook, Instagram, Meta, and other advertising networks, to promote our business.

These platforms may use cookies, pixels, tags, and similar tracking technologies to:

Measure advertising performance

Track visits and actions on our website

Understand how people interact with our ads

Deliver relevant ads

Create custom or lookalike audiences

Retarget people who have visited our website

Improve future advertising campaigns

This means you may see ads for Gold Crown Billiards Bar & Grill on other websites, search engines, social media platforms, or apps after visiting our website.

Third-party advertising platforms may collect or receive information from our website and other places on the internet and use that information according to their own privacy policies.

Analytics

We may use analytics tools, including Google Analytics or similar services, to understand website traffic and visitor behavior.

Analytics tools may collect information such as:

Pages visited

Time on site

Traffic source

Device type

Browser type

General geographic location

Website interactions

We use this information to improve our website, advertising, and customer experience.

Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts, and similar technologies.

These technologies help us:

Keep the website functioning properly

Understand how visitors use the website

Measure marketing performance

Improve ads and website content

Remember certain preferences

Show relevant ads to past website visitors

You can adjust your browser settings to block, delete, or limit cookies. Some parts of the website may not work properly if cookies are disabled.

You may also manage ad preferences directly through platforms such as Google, Facebook, Instagram, and other advertising providers.

Third-Party Service Providers

We may share information with trusted third-party service providers who help us operate our business, website, advertising, forms, analytics, and communications.

These providers may include:

Website hosting providers

Form and CRM platforms

GoHighLevel or related communication tools

Email and SMS providers

Analytics providers

Advertising platforms

Payment processors, if applicable

Security and fraud prevention providers

Marketing service providers

These service providers are only permitted to use information as needed to provide services to us or as otherwise allowed by law.

Third-Party Links

Our website may contain links to third-party websites or services, including Google Maps, social media platforms, review platforms, event pages, or other external websites.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

How We Share Information

We may share information:

With service providers who help us operate our website, ads, forms, and communications

With advertising and analytics platforms used to measure and improve marketing

When required by law, court order, or legal process

To protect our rights, property, customers, employees, or business

To prevent fraud, abuse, or security issues

In connection with a business transfer, sale, merger, or similar transaction

We do not sell your personal information for money.

If the use of advertising cookies, pixels, or similar technologies is considered a “sale” or “sharing” under applicable privacy laws, you may contact us using the information below to request that we stop using your information for those purposes where required by law.

Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including customer communication, business operations, marketing, legal compliance, recordkeeping, and security.

The length of time we keep information may depend on the type of information, how it was collected, whether we have an ongoing relationship with you, and whether we are required to keep it for legal or business reasons.

Data Security

We take reasonable steps to protect the information submitted through our website and communication systems.

However, no website, online platform, electronic transmission, or storage system can be guaranteed to be completely secure. You submit information at your own risk.

Your Privacy Choices

Depending on where you live, you may have certain rights regarding your personal information. These rights may include the ability to:

Request access to personal information we have about you

Request correction of inaccurate information

Request deletion of certain information

Opt out of certain marketing communications

Opt out of certain advertising or tracking activities where required by law

To make a privacy request, please contact us using the information below.

We may need to verify your identity before completing certain requests.

Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.

The Federal Trade Commission explains that COPPA applies to websites and online services directed to children under 13 or those that knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Gold Crown Billiards Bar & Grill
92 Chestnut Ridge Drive
Harrisonburg, VA 22801
Phone: (540) 434-9888
Website: goldcrownbilliards.co